Ethical in Conduct, Professional in Products
We are not just your ordinary parts vendor
we are your total solution provider for PREMIUM quality "tested" replacement parts for smartphone & tablet
Do you hate ...
- receiving products that is different from what you ordered or original samples ?
- your vendors substituting the products quality without your knowledge ?
- inconsistencies of quality that you are getting from the same vendor ?
- receiving dirty or cosmetically unacceptable parts ?
- wrong labeling on products received ?
- vendors taking more than 24 hours to respond ?
- products take longer than normal to arrive and there is no delay notifications ?
- complicated RMAs procedures ?
- receiving replacement products that has the same issues that you reject it for ?
- vendors that do not have eyes for details or understand your requirements completely ?
Our approaches ...
- We will set the right expectation in terms of product quality and availability.
- We constantly upgrade our testing procedures and tools to give you the consistent quality that you are expecting.
- We pay attention to details and participate in active listening and learning to deliver exactly what you need.
- We established our office, localized quality control, testing, R&D and warehouse in Southern California to work closer with you.
- We provide clear and timely notifications on items shipped or delay in deliveries.
- We will communicate directly with your RMA manager to make your RMA process as smooth as possible.
- Our R&D team takes the problem of your returns seriously and will go to the bottom of the problem to fixed them and not just replacing the parts that might still have the same problems.
Our team and credibility ...
- Our team has a combined experiences more than 30 years in the electronics industry.
- From R&D, troubleshooting, dismantling, repairing, assembling to sourcing, screening, labeling, packing and delivering it to your doorsteps.
- We also choose to work with the right partners and sharing our findings and learning from other industry influencers to improve this industry.
- We have successfully serve major wholesalers, distributors, repair chains and a few fortune 500 companies.
- We have packed, sealed and delivered more than a million tested repair parts to our satisfied customers and partners.
Who are we ?
- We are not traders, we are solutions provider who are more interested in solving your problems than just selling you products.
- We are not looking for customers, we are looking for partners who are committed to understand each other and will always works together to find ways and solutions to build a stronger relationships
and trust over time. Give honest and prompt feedback to improve the partnerships. Sharing and filtering information to make better decisions together. - We do not deliver deals, we deliver value because we believe customers are paying for values rather than prices especially in this industry where parts itself is not a finished product.
- We do not just get it done, we get it done right by paying full attention on details because we believe that the devils are in the details so paying extra attention to that will eliminate bigger problems and in return create a better and more beneficial partnerships.
- We explore all options when providing solutions so our partners are able to choose the best options that they deemed fit.
- We strive to be the most complete replacement parts supplier in the US with the highest quality parts in the industry and excellent customer service that our customers have come to expect and depend on.
- We pride ourselves as the only supplier in this industry that QC every single parts that come out of testing lab in Southern California.
- We are active in listening to your pain and challenges, coming out with creative solutions to assist your team and business.
CONTACT US
15350 Fairfield Ranch Rd, Ste I
Chino Hills, CA 91709
admin@ivontec.com
Tel: 626-961-3311